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Registration
& Fees:
•
Office Hours: Monday-Thursday 8:30am-8:00pm, Friday 8:30am-7:00pm,
& Saturday 8:30am-3:00pm
•
A registration form is required to be filled out per family with
the waiver signed before the 1st lesson
•
A $55 (New Customer)/$40
(Returning Customer) Non-Refundable annual family registration
fee is due each calendar
year and prior to students' scheduling
•
Lesson payment arrangements
must be made before the start of the 1st class. We accept
payments of cash, check, or
credit card (credit cards can be
taken over the phone for your convenience)
• Spaces
in the class will not be held without payment.
• Payment arrangements with specific dates must be made at
the time of the 1st payment for subsequent
payments. A credit card must be kept on file for anyone
who wishes to set up payment arrangements.
• Payments due on an arranged payment plan that are received
after the 10th of the month will receive a $15 late
fee.
• A $15 late fee will be automatically
added to any account for payments received after the 1st class.
• Returned Checks from the bank marked
as insufficient will result in a $25 service charge
Cancellation of Lessons:
• Family registration fees are non-refundable
• Cancellation notice of 7 days prior
to the start of a session will result in a total refund of lesson
fees, less the family
registration fee
• Cancellation of lessons less than
7 days prior to the start of the 1st class will result in a $15
cancellation fee. The rest
of the money will be refunded,
less the family registration fee.
• Lessons cancelled after the session
has begun will require either written notice to FINS or a manger's
verbal
authorization. From the date we
receive your cancellation request, the remaining balance (of lesson
value), minus a
cancellation fee of $50 per student,
will be considered for a later credit (held for up to 1 year)
or transferred to another
family member. Absolutely
no monetary refunds will be issued.
Swim Lesson Classes:
• Swim lessons are offered Mon-Thurs
8:30am-8:00pm, Fri 8:30am-7:00pm, & Sat 8:30am12:00pm
• A variety of class levels are offered
at designated times throughout the day. Each lesson is 30 minutes
in length.
Some competitive class lengths
may vary.
• If only one student is present
for a scheduled group or semi-private class, that class will turn
into a 20 minute lesson.
• Students will not be permitted
into class after 10 minutes into the lesson.
• Instructors and class times may
vary from session to session.
Missed Lessons:
• If you are unable to make your
scheduled lesson due to illness or a scheduling conflict, please
notify our office by
10AM
the day of the lesson.
• If the office is notified by 10AM
for a missed lesson due to illness, vacation, or a personal scheduling
conflict, each
student will be issued a "FINS
Buck" redeemable for one make-up lesson.
• The "FINS Buck" will
have a spot for the student's name, the date of the absence, etc.
• In order to receive your make-up
class, parents must call by 10AM the morning of the date they
wish to schedule the
make-up class. FINS front office
staff will let each parent know if there is availability in a
class that day for a make-up.
If there is no room for a make-up
that day, parents must call to reschedule their make-up lesson
at a later date.
• "FINS Bucks" are non-transferable,
not redeemable for cash value, hold only a one lesson value, and
have a 1 year
expiration.
• FINS is not responsible for lost
or misplaced FINS Bucks. FINS will not replace missing FINS Bucks.
• Parents must present their FINS
Buck to the front office to receive the make-up lesson.
• If
you do not call to let us know about a missed lesson prior to
10AM the day of your class, no FINS Buck will be
issued.
• If a student begins classes after
the session has already begun, the class cost will be prorated
to the appropriate start
date.
• In the event of a class cancellation
by FINS, our Customer Service staff will contact you with the
make-up date or
class credit as determined by management
Health
Concerns:
•
FINS pool water is kept on a MIOXX chlorination system with regular
monitoring and is serviced by a professional pool
maintenance company for the best
possible water condition.
• OK to swim: If your child has a
clear runny nose, but no fever
• NOT OK to swim: If your child has
a fever or any type of contagious condition (respiratory, eye,
or skin rash), or
diarrhea. Please do not bring them
to class until your doctor has cleared them to continue with physical
activity.
• Students with sensitive eyes are
encouraged to wear goggles.
• PERMANENT
SWIM DIAPERS & DISPOSABLE SWIM DIAPERS ARE REQUIRED
for any student not potty trained
or prone to accidents.
• If a child has a fecal accident
and was not wearing both swim diapers, you will be permanently
excused from the
program and no refund or credit
will be given for remaining lessons.
Interaction
During Lessons:
•
For the safety of all involved, we limit our deck area to swimmers
and FINS personnel only. Occasionally, we may
request parental assistance with
a child.
• A Deck Monitor will be on duty
during heavier lesson hours to assist students to and from classes.
If you notice your
child needing assistance (to find
their way to the restroom during a lesson) and a deck monitor
is not available,
please help the swimmer leave and
re-enter the class safely.
• If you need to talk to a teacher
about your child's lessons, please wait until the last few minutes
of class (playtime)
to avoid distracting other children
during your child's instructional time. At times, conversation
with the teacher may
not be possible and you are welcome
to speak with the deck monitor or front desk. We will leave a
message for the
instructor to call you at their
earliest convenience.
Instructor
Requests:
•
Due to circumstances beyond our control, we are unable to honor
requests for specific instructors. FINS reserves the
right to change instructors and/or
reassign an instructor to a different class at anytime.
Instructor
Absences:
•
We fully understand the importance of consistency when teaching
children this important life saving skill. However,
there are times when our instructors
will be out due to illness, unforeseen emergencies, and scheduled
vacation.
During that time, a substitute
instructor will teach the lessons. The substitute instructor is
provided notes on your
child's particular class and should
be able to conduct the lesson in the same manner as the regular
instructor.
Please be assured that all of our
instructors receive the same rigorous training and monthly in-service
to provide your
student with the best lessons possible.
Questions
or Concerns About Swim Lessons?
• We highly encourage any communication
that might assist us with your student in achieving the best possible
lesson
experience. Often this will need
to be directed to either the Deck Monitor or Customer Service
Staff at the front desk to
effectively answer your question
or accomplish your request.
• If you have any concerns about
your child's class or instruction being received during that class,
please see the front
desk immediately.
• If you would like to speak with
the instructor directly, please wait until the last few minutes
of class.
What
Can I Expect From Swim Lessons?
•
Knowledge of water safety is our # 1 priority in swim lessons.
In addition, we will do our best to teach each child basic
swim strokes, good breathing techniques,
and necessary endurance to promote safe water activities.
• Just like many other skills young
people learn, the best results will come with a consistent program
over a few years
period. A weekly lesson throughout
the year with interval breaks will yield better results than pushing
to learn
everything during the summer months,
with no continued exposure to swimming for the next 8-10 months.
• There are many motor skills to
be mastered and used simultaneously in swimming and each child
will learn at their
own pace...and will do best when
they are having fun.
• The investment of lessons over
a few years is best for solid mastery, and the basis to making
swimming an enjoyable
and safe activity that will last
a lifetime.
Lesson
Observation/Restrictions:
•
View rooms are available for easy and comfortable observation
of your child's swim lessons.
• If your child experiences separation
anxiety, the instructor may ask you to remain out of sight for
the duration of the
first few classes. Please do not
take offense to this request. Your cooperation will help your
child focus on the new
environment and adjust to their
new teacher. Know that within a few lessons, you will be able
to observe your child
during their swim lesson.
Parental
Responsibility:
•
A designated responsible
adult must be on the premises throughout the entire lesson.
• All Band-Aids Must Be Removed Before
Swim Lessons
• All Long Hair Must Be Tied Back
• Both Disposable & Permanent
Swim Diapers Are Required For All Children Who Are Not Potty Trained
or Prone To
Accidents
• Please keep a watchful eye on the
children with you who are not in swim lessons. This means:
• No Standing on Chairs
• No Leaning
On or Banging On View Room Windows
• No Coloring
On Walls, Floors, or Furniture
• No Running
Around the Facility
• No Horseplay
• No Unsupervised
Children Allowed Outside
• Please refrain from walking on
the retention/barrier wall outside the front doors
• FINS is not responsible for any
child injured while doing the above activities.
• Any parent allowing the above activities
could result in permanent removal from the facility. No refund
or credits will
be issued.
Special
Needs & Special Care Clients Policy:
•
To best service our many special needs and special care clients,
our Staff must be made aware of as much
information as possible to properly
care for the student. This can be done by filling out our Special
Needs form and
verbally communicating with our
Staff.
• Unless otherwise specified, the
instructors for these students are NOT registered therapists.
• A doctor's release may be required
for heart conditions, respiratory conditions, diabetes, epilepsy,
and anything that
would require special care or emergency
procedures. This information will be kept confidential.
Inclement
Weather Policy:
FINS
swim lessons are held rain or shine. We have installed
a lightning protection system on our building that protects us
from electrical storms. In the event that we cancel lessons due
to severe acts of nature, we will attempt to notify all students
about the cancellation.
Facility
Rules:
•
The following activities are NOT permitted on the FINS
premises:
• Smoking
• Pets (with
the exception of animals used to assist with special needs)
• Alcohol
• Running,
Skateboarding, or Roller Skating
• No glass
containers
Waiver:
I have read
and agree to all of the policies stated in FINS (Fun IN Swimming,
Inc.) program materials and registration information. I assume
all liability for my children and myself without regard to fault
while participating in the FINS swim programs. By signing the
registration card, you agree to all of the policies and procedures
stated above.
Return
to Electronic Registration
Form
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